For about 10 years now I have been using Smart Prepaid cards in order to use my telephone and have been quite happy with the service as I have had no problems to bother about in that time.
Lately, my kids have been hitting on me to get Sun Post Paid Plans as plenty of their school friends at Notre Dame have them and you can call and text to other Sun users all day long if you wish without any extra charges so I thought, why not, lets give it a try.
Me and the wife went down to the Sun Shop in Robinson’s Mall and asked for the details of the requirements to get 4 plans, for Me, Ellie and the 2 kids, I was given them and went away to put the requirements together.
A couple of days later with the requirements we went and applied to a girl in the Sun Office who quite obviously did not want to entertain us and she was a bit sharp in her manor, maybe it was the wrong time of the month for her. Her customer relations skills were really lacking but we got by her and handed in the required items as requested on the application forms.
A week went by so we went to check on the progress and we were should supply them with a pay statement to prove my income! I informed her that I was self employed and did not have such a thing so she said it was OK so we left.
A few days later I received a text message from Sun stating that I had been approved for the Plan 350 Sim Only, This is a plan where anyone with a valid id can walk in and get that plan on the spot and I had been approved for this, Right!
We went to the office once again and confronted Miss Misery and she explained to me that my Credit Rating was not good and if I paid cash for everything so how could anyone check my credit rating, she also told me that if I paid with a credit card this might help. I asked her if the other customers like Market Vendors or Jeep Drivers paid with credit cards, She did not answer. I told her that if this was Sun policy, Sun were a bunch of racists and to shove the plans where the sun does not shine (not quite as politely as that I might add) and left the office.
My next move was to e mail Sun direct, I explained my circumstances to them saying I had been here for 21 years, had business, pension, good record etc and told them that I was racially profiled in the gen San office. In their reply they told me that that was not the case and that my application was not finished and all I had to do was re apply and all would be well! Sure!
We decided to go further down the mall to the Smart office and make an application there. The lady who served me was very nice and explained the requirements to me, showed me a plan for a family of 4 and even asked which phones I would like, A the Samsung Galaxy Pocket is what she recomended, a bit different to the Sun Service.
I filled out all the paperwork and handed it in including the exact same paperwork as required by Sun and in just a few days received a text telling me I was approved and my phones were waiting to be picked up.
Later in the day I collected my phones and on passing the Sun office waved at miss misery and showed her my 4 Smart Bags. If Sun can afford to lose custom like that then good luck to them.
When I got home, the kids were very happy with their phones and I took a minute to e mail Sun and informed them that I had taken a Smart plan, I do not think that they will reply to me somehow.
I have been with Smart for around 10 years pre paid without any problem and hope to continue with the good service post paid.
I did not add any pictures to this post as I do not wish to advertise Sun in any good way!
Chris Dearne, aka "GenSan Chris" is a long term resident of the Philippines. Chris has been living in General Santos City since 1992! Chris owns a hotel in General Santos called Cambridge Farm Hotel, and also the Cambridge Dive Center, formerly Tuna City Scuba Center. Chris' interests include Scuba Diving, Instructing, and Formula 1 Racing.