Our laundry lady

November 19, 2009 by Feyma  
Filed under Feature, Feyma

Well, I am writing today about the lady we have here in the house. She’s really our laundry lady. She’s been with us for 4 months now. She was brought here by our previous laundry lady who also we were happy to have but had to go home to her province because of family problems. The new one, her name is Pat. She’s really a nice lady. When she came for the job, our old laundry lady told me that Pat was beaten up  a few days before by her hubby and that she will report in a few days because she still had the black and blue mark from the beating. My first reaction when they told me did she report the husband to the police? Pat and the old laundry lady told me that they did and the guy was put to jail for a few days. I was asking Pat what’s the job of her dear husband at that time when she first came to the house? She told me none (standby for Filipino term). The old laundry lady said that I think the reason for his being violent was because he was aggravated that he had no job. Well my answer to them was for him to find a job then. He has family to support, the time that he is pouting if he look for a job I bet you money he can find even to be janitor he has to do it. He had 2 kids to support and his wife. I told Pat, before I will hire you to tell your husband not to come to the house.

labandera

A laundry lady in the Philippines. This is not our laundry lady, though.

Pat and her hubby have 2 kids together. Ages 7 and 4 years old. She had 1 kid out of wedlock before she married the guy now. The kid is 14 years old her name is Jane, who is living with the grandparents. So Pat didn’t really spend time with Jane when she was young because Pat was working somewhere in Manila after the birth.  A few years after working in Manila she came back here and started to bond with Jane but it’s too late Jane didn’t know Pat that much and she bonded well with her grandparents and aunts.

So Pat just let the grandparents raise Jane continuously. Once in a while Pat would have Jane at her house since Jane had another siblings now. Sometimes Pat would discipline Jane because she would not study hard in school and go places with her boyfriend even its school day. Her grades are really low some subjects she failed. So Pat tried to scold Jane about her school grades, I guess the grandparents would get mad and even sometimes slap Pat because they think she just had no right for Jane.

Instead of disciplining Jane they will discipline Pat. Like sometimes the grandparents would complain to Pat that Jane would not listen to them, then Pat would tell them that because you guys didn’t discipline her and she thinks she can do anything. They will get mad at Pat, they even let Jane hear sometimes that they argue against Pat.

Sometimes Pat would cry when she’s telling me about the situations at her house. I told her that she should discipline Jane because its her daughter and her parents will not be here forever to be with Jane. That she should discipline Jane before its too late. I told her that its not the grandparents that Jane will blame later if her life is in a mess, that it would be Pat being she’s the mom.

She agreed with me, but typical daughter just a bit scared to say something to the parents. Scared of being the disobedient daughter.  I told her you already the disobedient daughter, you didn’t follow your parents when they asked you not to be pregnant at the young age. Sometimes its hard to advice someone when you know they are not equipped with good knowledge instead with fear.

She brought Jane at the house one day for me to talked to Jane. I was nice to Jane and just asked her what does she wants in life. Jane answered me that she wants to have good life and better life than her mom. I told her if you want to be different and be successful you have to work hard for it. Its not just a hand off. You have to sweat it to earn it. I told her how could you earn if you just going around with your boyfriend? I told her you will end up pregnant at a young age and really you will end up being the laundry lady or the maid someday if your not being careful.

I am really hoping that she will listen. I said that its okay to have boyfriend and be inspired but you also have to do a lot of sacrifices. Work hard on your studies and try to help out your family during weekends. Me and my nieces told Jane the life we had in the farm before, its not an easy life. That really drives us to be successful. I hope she listened to us. I asked Jane if she like and wants the job of her mom being laundry lady? She told me NO. I said I’m sure your mom didn’t want to be the laundry lady but because she didn’t finish school and had the baby at an early age that’s why she end up to be maid or laundry lady.

Like now Jane sometimes comes to our house to help her mom and also for her to eat good food, they’re eating but not totally good food. Jane, she’s really thin for her age. She’s way smaller and thinner than our daughter Jean Jean, who is several years younger than Jane.

Luckily the husband found a job now. He is working with some contractor in fixing lights in the city. Not sure what lights though. I just didn’t asked that much about that anymore. Honestly I want that Pat will have pretty descent life. But she has to work hard though. I hope the husband will continue to help Pat on that quest.

Cheers!

Filipino Time: First Encounter

November 15, 2009 by David DeWall  
Filed under Dave D., Feature

I clearly remember my first encounter with a phenomena in the Philippines called “Filipino Time”. I can see all you guys out there married to your wonderful, beautiful Filipinas shaking your heads as you recall your first experience with this rift in the time/space continuum. I doubt it was a pleasant experience for any of you. I know it wasn’t for me. Keeping it as a repressed memory is probably not a good thing, so Mindanao Bob and “Live in the Philippines Web Magazine” affords me another opportunity to vent, for which I am grateful.

January 20, 2000, on a Thursday at approximately 12:05 pm is when I first experienced my initial contact with “Filipino Time”. It was a hot and muggy day in Coloocan City. It was my wedding day. My fiance and I were ready to make the trip to the City Hall in Coloocan where my future sister-in-law Marialos had already made an appointment and arrangements for our civil wedding ceremony. The ceremony was scheduled for 1:00 pm. Since I had been in the Philippines for only four days and on my first visit and having just met my wife-to-be Melinda this past Sunday night for the first time, I was a bit on edge. (Melinda and I had been writing each other for the past six months.) The jeepney ride to the City Hall was a half hour away so that meant Marialos had only 25 minutes to get ready, Melinda and I were going to be late for our own wedding.

People are waiting for our wedding!

People are waiting for our wedding!

Realizing that Marialos was a woman I thought it might take her more than 25 minutes to get ready to be a witness at her own sister’s marriage to a kano. Please do not perceive this as a sexist remark, but I thought maybe things are different in the Philippines with the ladies preparation time than in the United States (you guys married to Filipinas can stop laughing now.) I was getting extremely upset, but I was still trying to present my best side as one is apt to do when dating someone, and then once you are married you can revert back to your old caveman self and walk around in your boxer shorts, scratching your belly, while holding a san mig in the other hand. I calmly asked Melinda when her sister was going to get ready. Melinda replied it is OK, we are in the Philippines and everyone is always late. I (still) calmly replied that we were going to be late for our own wedding. It is not a problem, she replied, this is the Philippines. We are on Filipino time!

Finally at about 12:30 pm my sister-in-law starts getting dressed at the time we should have been leaving in the jeepney. I cracked. Wisely, and somehow, I did not use any profanity but asked my future Sainted Patient Wife in no uncertain terms what was the matter with her sister and why did she wait so long since she knew we had to be at City Hall at 1:00. Again, not to worry, she said.

Finally at 1:00, the appointed time for our civil wedding ceremony, Marialos  was ready. I was fuming! We go outside to catch a jeepney along with the rest of the relatives (too many to take in a air con cab I was told) and head towards Coloocan City Hall.

We arrive an half hour late, go up the stairs to the City Clerk’s office. The City Clerk that had arranged with my sister-in-law to have our wedding certificate ready, took one look at me and said something to my soon bride-to-be in Tagalog.

Suddenly the fee for the marriage license went up an additional 2500 pesos! What a day! My first encounter with “Filipino Time” and now I was experiencing for the first time the “Skin Tax”!

Well, things have worked out well since then. Oh, the marriage ceremony went as planned, and I have had almost ten years of marriage to my wonderful Sainted Patient Wife. Now we are living a great life in the Philippines. And “Filipino Time”? Better get used to it, brother. That is the way it is. That’s life in the Philippines!

Dear Feyma: I need a house!

November 12, 2009 by Feyma  
Filed under Feature, Feyma

Time for another edition of Dear Feyma, where I try to help readers with Philippine related issues that they may be facing.

If you have a question you wish to have featured here on my “Dear Feyma” column, please contact me through the “Contact Us” link at the top of each page here on the Live in the Philippines Web Magazine.

This week, I have heard from a number of people looking to buy or rent property here in the Philippines.  I have combined several of their e-mails into a single e-mail that will answer all of them at once.  I hope they don’t mind, it just makes it easier this way, and they will each get their answer.  Also, it makes it where they will remain more anonymous.

Dear Feyma,

“I am interested in buying a house and lot in Davao. A member of my wife’s family bought a house and lot up North. I like to be in Davao since I’ve heard a lot of good things about the place. I want a place in the city proper. Is there a 4-5 bedroom house in Davao City? Is it safe there?”

I received an email regarding buying a house here in Davao City. A guy wrote to me asking for it. Of course I told him that I saw some places here in Davao that’s for sale with the specification that he is asking for. In around Davao and in the gated area too. I told him that Davao really is the safest city right now in the Philippines. Thanks to the Mayor of Davao City, Mayor Duterte.

houses

Somehow he has to convince his wife first before moving back here to the Philippines. One of his wife’s family members bought a house somewhere in the Northern part of the Philippines. The house that was bought there had the specifications that he wanted. So he really is itching to purchase here if only his wife will say the big yes. I think she will agree to him in buying  a house if its near to the family member that just purchased.

He had problem buying up North because the house that just bought by the family member was hit by the typhoon “Ondoy”. The house got damaged. And this guy doesn’t want to be there in Luzon after hearing from the family that the got hit and upon seeing on TV of what happened. But somehow the wife still wants to be there to be near to her family. I can’t blame her for wanting to be near the family. I am hoping that the couple can resolved their issues with the place they will retire later. I can see the point of the husband, but I can’t blame the wife for her decision too. Personally for this couple I think they should just put the moving to the Philippines on hold for a long awhile until both of them can agree a 100% where they want to stay here in the Philippines.

My advice to the couple to really decide tightly so that at the end no one will have the resentment. Moving here is not easy, the Filipina had to readjust again here with the culture and the weather.  The husband he has to adjust being here and seeing the poor people all over the place which is not easy at first. It took us like 3-4 years to really adjust being here. Culturally for me I had to relearned being in the States for 10 years, with Bob he had to rom me, the people and from his Bisaya teacher Bebe Metillo, thank God for her.  She taught me a lot too.

Good luck to you and your wife. You can email me anytime!

I’m Still Not Him, circa 2001

November 10, 2009 by Paul Thompson  
Filed under Feature, Paul T

This is to prove that even I had trouble getting my ACR card.

Last week I told you about how I had to prove I was me to the U.S. Government, the time before that in 2001, I had to prove to the Philippine Government that I’m not him. This time I go to Manila because I had to finish up the paperwork’s on my application, for a permanent ACR, this was a few years ago. I received my temporary ACR, which was good for one year, on probation. I assumed that since I received all these official papers from the Department of Immigration that I had jumped all over all the hurdles, slipped between all the cracks, and was on the road to easy times.

Wrong again! The next year I had to prove for the second time that I was not someone else. How would one do that? Can you prove a negative? Yes by using the “Affidavit of Not Same Name” unlike the “Affidavit of Loss” (To prove a lost car tag) which I submitted to the LTO that same month.

shadow

Mr. Computer man informed me that my name was on the bad list in their computer. (I was hoping it was listed in the big book, no such luck. There was a name somewhat (note “somewhat”) like mine, belonging to a man from Great Britain.

I smiled and explained that this came up last year and the year before and we’d solved the problem. How could I be standing here with a valid ACR if this had not been solved? I was informed that I had to speak with the “Director” of the records section to solve this dilemma. Now again, the quest begins anew! Down the yellow brick road to see the Wizard! The wizard informed me that I must return to Olongapo City and visit the local office of the NBI to clear my name or the name of the guy from Great Britain. Thinking fast and working to inflate the wizard’s ego I smiled and said that I fully understood his need to insure that the Republic of the Philippines be protected from these nefarious types of people, and I for one agreed, and would help to the limits of my abilities! (Hey! It sounded real good to me.) Then I showed him my new plus old passports, which I hoped, would prove that I was never been a citizen of The United Kingdom of Great Britain and Northern Island. Then I showed my U.S. Merchant Seaman’s Card, my retired U.S. Military ID Card, and then told him I had visited Great Britain and that Pub Grub is good. I felt the food comment was the winner.

He waived the NBI stuff, and all I had to do was cross the street, see one of the shade tree Lawyers and type up my “Affidavit Not Same Name.” And of course pay 500 Pesos! Set to go? Oh ye of little faith! I now have a valid ACR good for one year, and then was then informed that we are now going to the “I-Card or E-Card” or whatever was in style that year. So let’s start again. I choose to live here, and it’s still good.

Continued next week, oh yes there is more.

Culture of the Common Man

November 8, 2009 by MindanaoBob  
Filed under Bob, Feature

In the past, when I have written about various subjects on this site, in the comments the Jeepney has been brought up in the discussion. One vocal commenter has said quite clearly that the Jeepney is not and should not be considered as part of the Philippine culture. In my view, the Jeepney is one of the most strong pieces of Philippine culture that we can find! Why shouldn’t it be?

The Jeepney is the most common form of Public Transportation in the Philippines. Where you would see a bus in most parts of the world, in the Philippines it is the Jeepney that you will see rolling down the highway, or on a rural country dirt road. Just about anywhere you are in the Philippines, a Jeepney is usually just a few minutes away from passing by and picking you up if you are looking for transportation. In Cities like Manila, Cebu or Davao there are literally thousands of Jeepneys plying the city streets, and most of them are usually carrying a rather full load of passengers. You can ride the Jeepney for a fare of P7.50 in most cases, although it may be more if you are going a long distance.

Philippine JeepneyOn average, for a Jeepney in the City, you can expect that a full sized Jeepney may be carrying about 15 to 20 people if it is full. When you go out in the Province, that is a small load though! Outside of town, you may get up to 30 people inside the jeepney, plus people will sit on the hood and also on the roof if needed! Of course, people will also be standing on the bumpers or anywhere else that they can find a place to stand! No question, Jeepneys out in the Province are a real workhorse! Some Jeepneys out in the Provinces are loaded down with goods instead of people – rice, fruits or whatever the local product of choice is. Other Jeepneys carry a combination of people and goods. You can bet, though, out in the Provinces it is almost always a FULL load on the Jeepney!

The Jeepney is not only a mode of transportation, but also a personal expression for the owner. Have you ever noticed how Jeepneys are painted up in all sorts of colors and decor? I would venture to say that no two Jeepneys look exactly alike, and virtually every Jeepney around is a work of art in itself.

Electric JeepneyTo show that the Jeepney is indeed an important part of Philippine society and not just a passing trend, the Jeepney has been in use on Philippine streets for about 60 years now! It was first introduced here after World War II, when US Soldiers left many Willys Jeeps behind in the Philippines. The Jeeps were converted to hold passengers, and decorated with a little Filipino Flair, and it has become part of the local culture ever since! The Jeepney is not going away anytime soon either! In fact, as you will see in the photo at the right, a new cleaner Jeepney is hitting Philippine streets – the Electric Jeepney! This new vehicle is currently making waves in Makati, but will be rolling out to other parts of the Philippines soon too.

In my view, the Jeepney is one of the most ubiquitous signs of Philippine Culture. In my view, the Philippines simply would not be the same place it is today if you didn’t see Jeepneys roaming the streets! I don’t ride Jeepneys myself often, as I have a car of my own, but when I do take a Jeepney ride it always kind of gives me a different perspective, and one that I need from time to time.

Cambridge as an Actual Farm!

November 7, 2009 by GenSan Chris  
Filed under Chris, Feature

In 1990 Ellie moved back to General Santos City from England, I was still employed in Africa at the time so I could only join her during my break periods! Once she had renovated the existing dilapidated house into a livable domicile she moved onto the land so that she could be on top of the construction all the time!

Some of the local people asked her if she would like to continue with the Rice Farm and if so they would assist her, for a price of course so she agreed as the land was doing nothing anyway so she decided to try to make a little extra cash from it! The local Farmers moved in with their Carabao Powered Equipment and started plowing the land, removing the weeds, constructing the Dyke’s, flooding the rice fields and plowing and leveling until they were satisfied that all was good and once they were happy they sewed the rice seed into the prepared fields! It did not take very long for the new rice shoots to break the surface of the water and when they did the color of green was really fantastic, it was a new life green and very satisfying to see!

As the Rice grew there were other thing to do as fertilizer had to be applied to the plants to make them grow healthy and commercial pesticide were added in order to stop the insects from eating the shoots! Weeds were also a problem as they would strangle the plants if they were not removed so periodically we would hire the traveling gang of female weeders who were very hard working and skillful at what they did! They also captured plenty of Rice Frogs as they worked and they would cook them up for their snacks! These Rice Frogs were only small but very delicious!

The only real problem that we had with growing rice came from a very mean Farmer who lived near by, his nick name was Saddam and it was a very suitable name for him! He would cut off our irrigation water and divert it to his own rice fields even if they were over flowing, he had no consideration for anybody else and was not very popular with anyone in the community! His action was a pain in the butt really but we would just keep on sending one man to stand by the irrigation to make sure that he did not dry us out!

Preparing the Rice Fields!

Preparing the Rice Fields!

Once the rice was fully grown, the irrigation water was stopped and the fields allowed to dry out, this was the cause of the next problem which was totally natural! As the rice dried, swarms of small sparrows arrived in order to get their share of the harvest but this was a problem I was expecting as even back in England I made ready for a bit of farming and purchased a state of the art electronic machine which was guaranteed to keep birds away for an area of 10 Hectares and more but unfortunately no body told the local birds about this, it did not work on them at all so really it was a complete waste of money so we reverted to the local time tested method of getting a gang of kids with tin cans on a strings to scare the birds away! Strangely enough, the stupid bird eliminating machine worked very well on swarms of grasshopper! They never mentioned that in the handbook!

When the rice was dry and ready to harvest it was all hands on deck to get the harvest in before the birds got too much but once it was all in along came a man with the machine towed by his carabao which separated the rice from the stalks! For this service it was a share deal, for every so many cans of Rice or Palai as it is called his share would be one can of rice! I cannot remember the share but it was OK! Once the machine guy and the harvesters each got their share we took our rice to a nearby mill to have the hulls removed and the rice polished, once again the payment for this was a share and at last we could actually see our total share of the harvest which was good for us as we did not have to buy rice for quite some time!

After a couple of harvests of rice we were advised to grow Corn or Maize as its locally known by so once again, in came the Carabao guys to plow the fields, remove any weeds and get the land ready to plant! The planting was done by everyone in order to make it quick so even children followed the men who made holes with sticks for the seeds to be dropped into then the soil was pushed back into the hole with a workers foot to cover the seeds! As the Maize sprouted and was growing, Fertilizer and Pesticides were applied as required and plowing was done in between the rows by Carabao Plow without destroying a single plant! Growing maize was much easier than Rice as it was much less labor intensive and also the water requirements for Maize was much less than Rice!

Final preparation before the Seeds are Sown!

Final preparation before the Seeds are Sown!

When it came to harvesting the Maize there was a group of people who specialized in this work and would clear the whole field on a share basis as usual so we did not really have much to do with the harvest except to keep an eye on the people doing the harvest! Once all the heads were gathered in, all the outer leaves were stripped off by hand and the heads and seeds were dried out in the sun! Once dry, the machine guy once again appeared and removed the seeds from the head and again got paid by share! One thing with a Maize Harvest was the fact that you could see your harvest immediately unlike Rice where there was still another step to finishing the final product! Some of the harvest we kept for animal feeds and some for our own use while the rest we sold in the market! The stalks were cut down and taken away by by people to feed their livestock then Cattle and Carabau were put into the fields to clear the stubble a bit more and also do a bit of organic fertilization for free!

Gathering the Rice Stalks for Animal Feeds!

Gathering the Rice Stalks for Animal Feeds!

The problem in a way for growing both Rice and Maize was that we had to pay people to do every step of the work which reduced our profit quite considerably, also our land was a bit small having only about 1.5 hectares to farm where 4 hectares would have been much better! For a local farming family who does all the work themselves the profits are larger but usually after they have paid off their credit to everyone they are really no better of than we managed!

The Maize Harvest!

The Maize Harvest!

As this was going on, Ellie was playing with the seeds which we had shipped out in our container from England but this was not too successful! The Tulips and Daffodils we brought out were planted but without a bit of cold weather to activate them they never woke up! The other flowers grew but were not at all like they should have been! Short border type flowers grew about 3 feet high and had tiny flowers and the taller flowers grew normally but again with tiny flowers! Even Roses produced only small flowers! The vegetables fared no better as the local insects had a field day with them so we gave up on the imported seeds and tried the local varieties which grew no problem but unfortunately when ours were ripe for the picking so was the harvest of everyone else in the area so the bottom fell out of the market and there was no profit to be made!

One thing that did grow easily was Aubergine or Egg Plant! Ellie grew a lot of this to feed the workers so we all had Egg Plant fried in egg with breakfast, also for lunch and dinner was an Egg Plant recipe, even at break times many times we had an Egg Plant something or other! After a while of the Egg Plant diet something mysterious happened and many of the mother plants died off, I am sure that the workers contributed to this problem somewhere along the line!

Ellie feeding Young Goat!

Ellie feeding Young Goat!

Also on our farm we had a mixture of Animals and Birds: Cows, Carabao, Pigs, Goats, Sheep, Rabbits, Turkeys, Geese, Ducks, Chickens, Fighting Cocks, Bantams plus Dogs and Cats, even a pet Crow! These were mostly to make it look more like a working farm and were not really for profit but many of them made very good eating! Unfortunately, once the Hotel business got going we had to remove most of our livestock as the guests did not appreciate being woken up by the squealing of hungry Pigs or the Fighting Cocks going off at any time of day or night! The Geese used to chase people around the car park and Toto the Billy Goat found great amusement by sneaking up behind people and butting them from behind! I will tell you more about the Cambridge Livestock but that’s another story!

Me and Toto, the Butt Butting Billy Goat!

Me and Toto, the Butt Butting Billy Goat!

Now we do not attempt any form of farming now as the area was officially changed from Agricultural to Residential and the land we have is now pretty well covered with things like the Hotel, Dive Shop, Pool, Cottages, Car Park while all other areas are covered with Plants and Trees! We do get good Seasonal Fruits as we do have trees and plants which give edible foods like: Mango, Avocado, Jack-Fruit, Papaya, Star Apple, Calabash, Noni, Cami-as both sweet and sour, Malungai, Banana’s, Giobano, Coconuts, Chico, Cashew, Breadfruit, Chillies and of course Aubergine! Please excuse my local spelling of some of these fruits if it is not correct!

All in all we had a good time playing at being farmers but when you have to pay for every aspect then the profits which could be made are cut back considerably but it was fun doing it! I will recommend anyone to try to do a bit of Farming if you have a bit of spare cash but if you have to employ people to do all the work for you then do not expect to make a fortune at it but rest assured, you will have fun!

When to challenge and when not to

November 6, 2009 by John  
Filed under Feature, John G

I have become very aware that as a guest in this fine  country, that  it can be daunting when to say something in a situation, or just to leave it , as you will only cause more problems for yourself or look a fool when your blood boils over.

I am often told that Filipinos do not like to complain and in the main I believe that to be true, except I think the more money you have the more you see more Filipinos complaining, especially in Manila,  but not so much where I live in Mindanao.

This week I was shopping, and as always I ensure my iPod is strapped to my ear and playing ,as  the checkout procedures can be a little challenging, even with the excellent packers at each till working very hard. The problem is mostly with coupons, method of payments and recording of items on the till and on paper. So I accept it and listen to a few tracks until , eventually its my turn.

This week I went to the “Basket only” checkouts, but as I walked forward a very determined lady pushed her trolley in front of me full to the brim, followed behind by two employees carrying cases of drinks. Remember this is “basket only.”

I just gritted my teeth and ignored it, mainly as no one else said anything and I did not want to be the silly foreigner complaining.

Then my landlady walked up with her basket and immediately said to the cashier, why is this happening, this is a basket only checkout and this lady was holding up many other customers, to which a groan of agreement from the queue supported her words. The cashier just put her head down, but the determined customer said she was in a hurry.  As she said this ,another employee came to the checkout carrying tubs of ice cream to be added to this ladies shopping.

I must not get hassled!!!!

I must not get hassled!!!!

I let out a laug , this led to other customers making “tut tut “noises, not sure if it was at me or the determined shopper, and then my landlady said something in Tagalog and moved to another checkout.

The lady behind me, who was well dressed asked me if my landlady was a nice lady. I of course replied yes and she said she loved her attitude, and wish she could be as strong as her and complain. I was surprised as although everyone supported the complaint, nobody else would initiate the complaint.

I explained that my landlady had spent several years abroad, to which my fellow  shopper said “Oh, that explains it.”

Now, why does no one complain? Is it because the assumption is that the person is powerful,aggressive or is t that complaining in the Filipino culture has never moved things forward, the absolute opposite to the west point of view.

What do you think?

The call that didn’t come

November 6, 2009 by MindanaoBob  
Filed under Bob, Feature

Again, this week, I am sharing my column from SunStar Davao here on LiP.  This article is appearing in SunStar on Friday, November 6, and the same day here on LiP.  Enjoy the article.

Does PLDT know what customer service is?  It would seem that they don’t, based on my recent experience with them.

I earn my living on the Internet.  All of the money that I earn comes through my work on the Internet in one way or another.  Because of that, it is important for me to have a reliable Internet connection.  If I don’t have good Internet, I can’t earn money!

Because of the fact that Internet connectivity is so important to my livelihood, I have multiple Internet accounts.  I recently got a third Internet account, through PLDT, with their MyDSL service.  I had been a MyDSL customer from 2002 until 2008 and had always been very happy with the service, until May of 2008 when they cut off my account three times for no apparent reason.  Every time I would inquire, they would get me hooked back up, but it was a hassle to never know when my service would be off again.  Because of that, I canceled the service at that time.  I got two different Internet connections with different companies when I had the PLDT disconnected.

customersvc

About a month ago, I decided to give PLDT another try, since I had been happy with them for a number of years, so I got a third connection.  Having backup connections made me feel secure that I would always be online, and if one was interrupted there were still two more backup connections.

Well, the other day, my PLDT connection stopped working again.  I figured that it was just a regular outage and would resume in an hour or two.  By afternoon, though, and still no Internet from PLDT, I was a little concerned, so my wife went to the PLDT office to find out what happened.

The people at PLDT informed my wife that they had disconnected my account.  Hmm.  Why?  My wife assured them that the bill was paid, and we owed nothing on the account.  PLDT informed her that indeed the bill was up to date, and the problem was an account issue with PLDT’s computers!  Because there was a problem in their own computer system, they cut me off!  They even told my wife that there were “a lot of people with the same problem” and they were all very angry about the fact that they had been cut off.

I understand that problems happen, and must be worked out.  Here is what I don’t understand, though.  PLDT is the phone company.  They know my telephone number.  Why didn’t they call me and inform me that they were having a problem and would need to terminate my account (hopefully temporarily)?  Is that not the way customer service is supposed to work?  Inform the customer of what is going on.  But, PLDT, as they always have done, just cut off the account without any notice.  A simple phone call would have been so nice, and as I say, they certainly know my phone number.

All Saints and All Souls Day!

November 5, 2009 by Feyma  
Filed under Feature, Feyma

I just got back from GenSan to visit my family. I went there to celebrate All Saints Day and All Souls Day. Its a big holiday here in the Philippines in honor or pay respects for our love ones who passed away. As what I’ve known since childhood that November 1 is All Saints Day in honor for the kids that died. November 2nd All Souls Day in honor for the adult love ones that died. There was no school(semester break) here for the kids for the said event. Most families will go home to the hometown where their love ones were buried. Like me, I have to go to GenSan for it.

I think really nowadays it doesn’t really matter which day you celebrate. A lot of people now celebrate the day that really is best for them. Like us, we have children and adults that passed. We went to the cemetery on the 2nd of November since one of my sibling has something going on in there church on the 1st. Some of my family members went to the graves on the first of November and didn’t come back to visit the next day with us.

Standing at the GravesideI went to GenSan early morning of Monday. I went to the farm first and went to the graves of my grandparents and uncle on my Mom’s side of the family. I didn’t stay there that long because me and my siblings had to go to my parents’ and sister’s grave. We went there at 1pm and stayed for like 5 hours there. We brought some drinks and snacks. My nieces and nephews were there already waiting for us. It was really nice just chatting there and remembering my parents. It was fun seeing some people really having a big party there.

Restaurants like Jollibee, Pizza Hut, Greenwich, Dunkin Donuts and some other good restaurants even put up a temporary place there. It must be a hit for them, they would not come back year after year if its not making good money for them.

CemeteryThere’s even a layman (from Catholic church) who will pray (lead prayer) with the family there. I am not sure how much they are charging though. I didn’t ask my sister about it. I saw a lot of families asking those layman to pray with them in the graves. The cemetery place really caters now to the need of the people there.  I saw lots of police securing the place inside the cemetery and outside which is nice. Also there were ambulances and red cross volunteers there. That’s why people stayed there overnight. I think the maintenance people were not too enthusiastic about cleaning the big mess that was left behind by the people. I saw people just throw away their garbage on the ground. Don’t even look for the garbage can to properly disposed of it. Oh well, pretty normal here.

Some mausoleum owners there even built room for sleeping. They really had big parties there. Those mausoleums are really costly. Some are even like over a million pesos just for the land. It was just fun for us watching the people there having party. Some even brought hammocks and slept on that. Really, in all honesty its really good that people of all ages showed respect to the love ones who passed on ahead of us.

It doesn’t really matter if your rich or poor for as long as you honor your love one on that day, that’s good enough already.  My siblings just wished I brought my kids. It would be something for them to experience for the first time. Hopefully next year they can go and see what really the events for.

Up North: UPDATE

November 5, 2009 by PaulK  
Filed under Feature, Paul

So very much can and does happen in three months time.  Has it been three months already?  Let’s check the calendar and see.  We arrived home in mid-July and November is replacing October on the calendars.

Yes, I guess we have been here for about three and a half months – time for an update on what could and did happen.   There have been dry, sunny days as well as typhoon-induced windy and rainy days.  There have been good days, great days, and days better left to history alone.  

I’ll highlight the better-known (and reported) incidents.  They are, however, just the tip of this tropical iceberg called Live in the Philippines, Up North.

-:-

HEADLINE:  Katulong – Lost and Found!

As you may know, the katulong who had taken care of our house in our absence, greeted us when we arrived, and helped us unpack is no longer in our employ.  She left us for that “higher calling” of love and marriage, and appears to be getting along well in that endeavor.  After what felt like an eternity of searching, we employed a new, part-time katulong.

DrawingAn Ilocano proverb fits our situation pretty well:  “Ti napíli makapíli ti kuggangí.”  [He who is choosy often picks the worst.]

So far, so good:  our new katulong is learning the ins and outs of the job and of our expectations.  Sure, as with all new employees, there have been a few hiccups.  We solved those with improved communications, explaining the job’s requirements and limits.  You can’t do well if you don’t know what it is you are to do! 

Progress was positive, then what I believe was the inevitable happened.  You see, our katulong is a fisherman’s wife and has lived in poor fishing sitios and puroks all her life.  Not only was she learning how to keep house for us, she was learning how to keep house, period.  (It’s the often-observed result of a culturally pleasing affirmative answer whenever most pinoys/pinays are asked if they can do something.  “Can you do the work of a katulong?”  “Oh, yes!”)  She now says that we “may not be seeing her for a little while.”  (Translation:  “I give up; I’m quitting!”)

So, it will be back to “search mode” for baket ko (asawa ko) [my wife].  She still has some prospects lined up, and I’m still partial to fried Spam & rice, so things will work out.  (A little cuter this time, honey!)

-:-

HEADLINE:  “The ‘BRO” & Internet Connectivity

Another search, this one a little more adventurous, resulted in putting us “on-line” and connecting us with the world via the Internet.  We sought out, found and obtained “broadband” service through SMART Bro.  Though fate stymied my further search for the “Share It” router and its 2Mbyte service, I remain happy with what service I have.  After all, I have “The ‘BRO’s” word that this higher speed service, which has yet to make its way to the smaller municipalities of outlying provinces, will be available DSC00692next year.  In addition, I’m sure I could say that my current service is faster than “dial-up” if I had landline telephone service for comparison.

Sure, as with all new systems, there have been a few hiccups.  (I’m getting a sense of déjà vu – seems I’ve seen that somewhere before.)  Ever since the seven-day brown-out that accompanied and followed the show-stopping, three-time appearance of Typhoon Peping in early October, my connectivity has been spotty at best.  (Okay, Paul, enough with all of those hyphenated-words . . . now stop that!)  Service finally came to a halt some nights ago.  A call on the SMART Bro Hot Line resulted in the scheduling of a visit by a crack SMART Bro Tech Team on Saturday, same week.  (The little truck appeared at noon.  Manolito, Mo-Mo and Jackie-Boy had returned and they repaired a bad connection to the feed-cable inside the antenna unit.  THANK YOU, SMART Bro.) Coincidently, the LBC courier showed up the day before the “halt” with the SMART Bro bill that is due in two days’ time.  Do I detect an adventure (”turn over the money and will give you back your service”) story here somewhere?

-:-

HEADLINE:  Rainy Season Nixes Movement

DSC00190Wet weather continues to keep us close to home though, as reported here, we managed to venture out a couple of times.  This past week has been a little drier than most.  What that really means is that the rains start a little later in the day.  Planning trips or outings that will take longer than half a day is not yet possible, as, by the time you know the weather will hold for the day, there isn’t much time left in the day for the outing.

Sure, as with all . . . (insert your favorite “hiccup” déjà vu line here).  A few outings started out dry but ended up with our damp turn around for home.  There are plenty of dry days ahead of us, so those trips and outings (and their resulting articles and reports) will be on the back burner for the not so dry now.

-:-

HEADLINE:  Wee Hour Wee Visitors

It appears that we had another visit from the “small people,” as our nephew refers to them.  I’ll refrain from saying the name “Aeta,” as I’ve since learned that they don’t really enjoy that label (ditto for “Negritos” or “Pugot”).  For lack of their proper tribal name, then, I’ll borrow on our nephew’s diplomacy and refer to them as “small people,” too.  The chronicler for this visit was our Auntie, the mother of the nephew who related the first visit.  Auntie was more forthcoming and timely in her report.

aetasThis episode involved only two small individuals for whom all of the neighborhood dogs barked as before (déjà vu for two?).  One of the two peered in through the gate while the other sat and enjoyed a smoke (Auntie believes it was a hand-rolled cigarette, or something of that nature, as this person’s hands were a bit busy prior to the smoke).  They stayed around for the duration of the latter’s moment of pleasure, only to hasten off again when they detected Auntie watchfully eying them.  She described them as short, stout, very dark almost black, very curly short hair, wearing shirts, shorts and slippers, and being very fleet of foot.  Having a longer look at the “small people” than her son had previously, Auntie was able to provide more detail in her descriptions of everything she witnessed.

Where was your humble columnist during this episode, you ask?  As before, here was a chance for a nocturnal, cultural adventure, AND I SLEPT RIGHT THROUGH IT!  Baket ko (Asawa ko) [My wife] now makes sure that any dog barking at night is answered by my sleepy-eyed gaze and investigation.

-:-

HEADLINE:  Three Strikes & You’re Out!

I guess this is the major story of our first three months.  Typhoon Peping took three good strikes at us, and then was out to sea for good.  It was very similar to my going through the same typhoon three times in five day’s time while stationed in Okinawa during the early seventies.  (What is it with all of this déjà vu stuff, anyway?  Am I repeating unlearnt history?)

My “Fascination with Rice” took a new turn.  The beautiful rice crop that was in the paddies took it kind of tough during those three passes.  Early estimated reports of damage were high, but farmers are replacing those estimates with lower ones.  There were three or four different plantings of the rice crop, with the most damage suffered by the youngest crop (last planted).  Its “flowering” is doubtful and it will most likely end up as just straw.

DSC00927The first planted crop was close to harvest time, so it suffered “field loss” damage – some of the grains were blown off the plant, leaving others still attached a little weaker and prone to drop off “in the field.”  The result will be fewer grains harvested and marketed.

Damage to crops planted between the first and last is extremely hard to compute.  All crops planted were a hybrid version formulated to withstand excess water and storms.  Though some of these crops were “laid down” by the high winds, signs of resurrection are hopeful.  The worries here are just how long will standing water remain in the fields, will the rice grains fill out properly, will disease or pests infect the crop, etc.

No one will really know the total damage until after the final harvest.  Prices at the market for harvested, un-milled rice may go up a little and help offset the losses a little, but profit may still be a big squeeze for the farmers, not to mention the effects of rice availability, etc.

DSC00893Personally, my “banana crop” loss is approximately 75%.  I lost one entire fruiting tree and half of the fruit of another.  The remaining fruit on the latter is yet to approach harvest time, so who knows what could happen.  The three typhoon passes also eliminated 100% of the eggplant that was almost ready for harvest.  Three of four malunggay trees snapped in half with most of the remaining leaves being lost to the wind as well (good thing we harvested leaves before the storm).  I still have five calamansi fruits on one bush, and a second bush is trying to recover from storm damage.

(Note:  At the time I am drafting this acticle, Typhoon Lupit [Ramil] is threatening to finish up the damage started by Peping, and throw in some of its own for good measure.  We can only hope it decides to wend its way north an miss The Philippines all together.   We’ll find out later this week just what are Lupit’s (Ramil’s) intentions.  You have to love living here and put up with its storms, or else leave.

Further update:  After snaking around the Philippine Sea for a week, it appears that Lupit had made an abrupt turn to the ENE, lost some of its power – being downgraded to Tropical Storm – and is headed for Okinawa and the DSC00928Ryukyu Islands.  For this storm, waiting seems to be its worst aspect.  While six international weather services have amended their projections for Lupit to coincide with its current movements, they still warn that “the snake” could turn for us again as well as intensify prior to visiting.  That won’t happen as Lupit was last seen skirting up the coast of Japan, having lost a lot of its intensity and dispersing in cooler, northern sea waters as a low pressure area. 

Harvesting rice has become very hard work.  The fields are still flooded from all the rains, the rice plants are all soaked and heavily laden with moisture; and the cutting, carrying, threshing, etc. is more back-breaking than ever.  Reminds me of shovelling “wet” snow is winters past.

Oh yes:  Lupit hasn’t affected the remaining banana crop.  For the “Bananaphiles” out there, eight hands remain, each averaging between 14-16 fingers.)

-:-

That’s the UPDATE from Up North.  All in all, I make a poor farmer and a merely average resident.  I just hope my article writing is a little better.

Next Page »