Sunday, November 11, 2007
Parts and Service, do they exist anymore?
Over a year ago we purchased a two door fridge from SM Appliance Center here in Davao. It was a pretty good size fridge. Before we bought this fridge we brought the one we have from the States when we came here. Our old one was already over 10 years old so we thought it’s time to buy a new one. The one we have from the States the brand was Amana. It was really a good fridge since we have kids that just keeps on opening and closing the door. Sometimes they also slam it. So it was really used a lot.
Well, the one that we bought here the brand was Electrolux. It looks good and durable. In just less than a year the tray that holds some sauces or eggs inside the fridge got broken. I called up SM appliance center if I could purchase the parts that was broken. Somebody from SM that was a worker of Electrolux told me and gave me authorize service center of Electrolux here in Davao. So I called up the number that was given to me. The person that I talked to told me that they will order the parts from Manila and will call me back in time of my parts that I ordered. I waited for 2 weeks and called them back, they said that the order still didn’t come yet. They said to call back in 2 weeks. I call them back in 4 weeks to give them time, when I talked to the person from the service center they said they’re still waiting. Until now still waiting.
When I have problems with my La Germania gas range the service people came to my house and when it needed some parts they just ordered from Manila and told me when it came. It was like 2 weeks at the most. I guess now just buy stuff that is more known and more people are using so that they have more stocks or have like a good service center in the area. It is a pain when you need something and they have to get it from somewhere else and it takes forever to have it done.
Maybe one of you had similar problems and had the stuff right away without waiting too long.

