2007 review part one

    

November 13, 2007 by John  
Filed under John Grant

I have been very lucky to be part of this website for many months now and have learnt so much from people who comment, and even more important I have made a fantastic friend too.

As we now approach the end of 2007 I thought I would review some of my earlier articles and bring them upto date if so required.

CUSTOMER SERVICE

To the ex pats customer service or the lack of it seems baffling to us, we cannot understand it. It almost seems that money or profit is not the prime concern for some of the business’s.

Out of stocks bad attitudes and lack of training continue to make this subject number one on my mo list, especially like many of you I come from banking and retail where customer service and training is a must to god work practice and to job security too.

I now do consultancy work and I see the other side of the problem especially when you think that most service staff are on a six month contract only avoid DOLE payments and it seems within the culture that many people are shy or afraid to out perform or shine in case they offend people who have been in the position for many .years

I am learning the culture differences and I am understanding more, however I have seen with my own eyes that with training and good management procedures people DO GET BETTER, SERVICE DOES GET BETTER AND STAFF BECOME HAPPIER.

I am lucky to be working for a forward thinking company that allows me to develop systems and staff, but many would not even try it.

FELIS RESORT.

Linked to above is where I now am consultancy which is a pleasure to work at, both for the forward thinking management and the great staff and the natural beauty of he location here in Davao.

You will see from earlier articles we have had GERMAN FESTIVALS, HALOWEEN INTERNATIONAL SEMINARS.

I AM HAPPY TO SAY ITS GREAT TO SEE THIS LOCATION GROW AND GROW.

the site is  http://www.felisresortcomplex.com/

http://liveinthephilippines.com/john/2007/07/06/my…MY FIRST TIME IN THE PHILIPPINES

This article was about my first time in his country and I LOVE IT MORE NOW

dark or light

This article dealt with the fact that my society is committed to get white skin to brown and here the locals want to get from brown to white with the use of soaps that make you ” WHITE”.

Part two review to follow.

About the Author:  John is always finding something new to share with the readers here. John is from Great Britain where he has a background in Retail, Banking and other endeavors. John is a member of the Gay community and writes for gay blogs in the Philippines.