On Monday of this week, I made a post entitled “Tourism Woes” in which I described how my Mother came to visit the Philippines and spent the night sitting on the sidewalk in front of Terminal 2 at Ninoy Aquino International Airport, waiting for the terminal to open so that she could catch her flight to Davao.
On that same day, Monday, I sent an e-mail to Shahlimar H. Tamano, Director of Special Concerns for the Dept. of Tourism here in the Philippines. I informed Mr. Tamano about the situation, and just asked if he could look into it and possibly offer any comments to me about why this happened, and what could be done in the future to address the problem. I explained to him that I meant no disrespect, but it was my intention to witness the Philippines improve in the area of Tourism and was just trying to offer a suggestion on how that might happen.
That e-mail was sent 4 days ago now, and I have received no response from Mr. Tamano, or from any assistant, secretary or anybody at the Dept. of Tourism. Is this just “par for the course” when it comes to the way things work in the Philippines? Mr. Tamano’s e-mail address is published on the Dept. of Tourism website, and as the Director of Special Concerns, it would seem that if there is concern for the safety or welfare of a tourist here in the Philippines (especially when it is a Government policy that is putting safety in question) Mr. Tamano would be a little more responsive.
Maybe he is looking into the matter? My inclination is to believe that the e-mail I sent to him is being ignored, if not deleted. If he is looking into the matter, a short note saying “Thank you for contacting us. We will be in touch when we have completed our investigation” would have been nice.
Is this typical? Is it intentional? What do you think?