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Should I Blame PLDT FIBR?

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Should I be mad at PLDT FIBR?

Should I be mad at PLDT FIBR?

PLDT FIBR

Fiber Optic Internet Service

I got PLDT FIBR Internet back in February of this year. My Internet speed on the plan is 100 Mbos, with unlimited data.

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The service has been very reliable in my book. From time to time the speed slows way down (as low as 1 Mbps), but that is rare. When it happens< really don’t worry about it, because it always gets back to normal within a short time.  Usually, the maximum duration of this type of slowdown has been a couple of hours.

These kinds of slowdowns only happen a couple of times per month, so I don’t have a huge problem with it.

Backup Internet

One of the reasons that slowdowns don’t really bother me much is because I always keep redundant internet connections. Sine Internet is my business, it is how I earn a living, having more than one Internet connection is important to me.

For my second Internet connection, I have a 16 Mbps SkyCable. This is a Cable Modem connection.

I have been using SkyCable for about 5 years or so, I guess. There have been bumps in the road with SkyCable. It can’t compare with PLDT FIBR in speed or reliability, but it is still pretty good. For a backup, it is fine.

The last 2 to 3 weeks

In the past 2 to 3 weeks, though, there have been two major problems with PLDT FIBR.

First, a few weeks back, on a Thursday, my Internet speed went down to 1 Mbps. I really did not worry about it, because as I said when this has happened with PLDT FIBR in the past, the speed was back to normal within a couple of hours. I switched to SkyCable and forgot that I was not using PLDT FIBR anymore. It was not until the next day that I remembered, and I switched back to th3 100 Mbps connection, expecting full speed again.

Nope!

The speed was still 1 Mbps. I still did not get too upset and didn’t do anything. That was a mistake.

I called the PLDT Hotline on Saturday

On Saturday, it was still a poor connection so I called the PLDT FIBR hotline to inquire about the problem. I should have called on Friday.

The PLDT repairmen work on Saturdays, but I don’t think they work on Sundays. So, since I called on Saturday, they did not come until Monday. I do consider that good service, though. If I had called the PLDT FIBR repair people on Friday, as I should have, they probably would have been at my house on Saturday, I am sure.

Bad News

When the technician came to our house, everything looked good. Good news? No, that was bad, because, with everything good at location, they had to track down the problem elsewhere. They found that the reason that PLDT FIBR was not working was that a truck hit and broke our fiber optic cable up the road! That is why our Internet had been so slow and eventually stopped working altogether!

The Fiber Optic cable was replaced and everything was good! I was happy!

New Event this week

This week, it happened again! Not a broken PLDT FIBR cable, but the same results. Almost non-existent Internet. This time, though, PLDT FIBR and other PLDT services like DSL were out all over this part of Mindanao.

As it turned out, a road construction company was digging and cut a Fiber Optic cable! Service was out for 2 days this time.

Yesterday afternoon, the Cable had been repaired and speed was back to normal, 100 Mbps. To say the least, I was once again happy with my PLDT FIBR performance!

Am I mad at PLDT?

No, I am not. I don’t like it that service has had problems over the past few weeks, not happy at all. However, in both cases, it was no PLDT’s fault.

The first case, a truck that was oversized hit the cable running over the road (underground cables are virtually unheard of in the Philippines except in a few selected areas).

The second case, a different company not related to PLDT caused the problem.

I consider these isolated incidents I don’t consider it to be a reason to be upset with PLDT.

PLDT FIBR is the best internet I’ve ever had in my life, including in the United States. So, I will be patient when these kinds of incedents happen. And… I’ll hope they don’t happen again!

Posted in

Bob Martin

Bob Martin is the Publisher & Editor in Chief of the Live in the Philippines Web Magazine. Bob is an Internet Entrepreneur who is based in Davao. Bob is an American who has lived permanently in Mindanao since May 2000. Here in Mindanao, Bob has resided in General Santos City, and now in Davao City. Bob is the owner of this website and many others.

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Alex Mooney
Member

Well internet in the USA is pretty good now. I live in a place considered “Developing” maybe even rural but I can’t complain about the internet right now. Yes I was also on the PLDT 100Mbps FIBR internet in Masbate where I lived for the last 3 years or so and didn’t have any real complaints. For everyone else FIBR is definitely the way to go if you’ve got it in your area.

Apo:Ed
Guest
Apo:Ed

Alex, I agree regarding the Phils, be patient, fiber installation may only be one to 3 years away in provincial capitals, with subsequently back-end infrastructure upgraee, and if really REALLY lucky maybe even one real 5-day PLDT office where you can actually attend and pay the bill; wow what a concept. RSN, in our lifetime, maybe. Pray! Meanwhile, be so very very happy when these days (realistically 1/3 Mb/sec Up/Down) copper DSL actually works and enough otherwise adversely affected people can find a way to trek somewhere way far to report problems. Such is reality. Privileged people elsewhere may disagree… Read more »

Alex Mooney
Member

Well in Masbate City we have Fiber, it was indeed 100mbps. Here in the US we don’t have 1gbps yet, it’s only up to 400mbps so infrastructure really rolls out quite slowly even in the US. Probably slower in the PH but things in the PH are generally slower and most people like that. Most expats that want to live in the PH are in search of the slower pace. I guess we can’t pick and choose.

Apo:Ed
Guest
Apo:Ed

We might ostensibly pick and choose location (read: no-brain-wife chooses location magically expecting mega-money from heaven while she goes off to play esuplada kasama barkada), we who must work work to make that magic money drop from heaven way fast every day must accept that wife’s choices come at an often onerous and impossible operational cost. Seriously, consider whether to move outside of metro Manila or choose to solely care for our kids absent a whole lot less ongoing abuse from the wife, which trust and thus mistake I made and should have been wiser. Accept that domicile location is… Read more »

Bob Martin
Guest

I also can’t complain, in my view. I feel these two incidents were isolated, and not anything within the control of PLDT.

Apo:Ed
Member
Apo:Ed

Yes, I remember the resent outage, and to the credit of PLDT, the fiber cable was conveniently cut on a Thursday when the PLDT office was actually open for their two-days-a-week. Since they didn’t have any connectivity either – they were very much on top of it and by evening DSL and landline were working again across the province and yes in my house too 🙂

John McSweeney
Guest

Looking forward to it becoming available in my neighborhood.

Bob Martin
Guest

I think it is well worth looking forward to! I love it.

Steven John Gonzalez
Guest

Nelly Lopez

Elsa Heart
Guest

Pldtfbr???????

Mark Shumate
Guest

This is my internet provider here in South East Asia

Mark Shumate
Guest

It is okay service but sometimes it just gets real slow it is not very good to upload videos on YouTube it takes two days for one video

Apo:Ed
Member
Apo:Ed

Mark, those must be truly gigantonormous video files, on the order of tens or more gibabytes each. Might be worth the effort of recoding them on your local box and uploading a resulting much smaller version that still retains your video resolution. Alternatively, could the problem be _not_ your link but your target (YouTube)? Don’t know but worth checking. Do you have the same issue simply ftp’ing your sample file everywhere else?

Mark Shumate
Guest

I loved my American provider better high speed internet access in America so much better than Philippine internet

Ed
Guest
Ed

When I first moved to Manila in 2001, I connected with state-of-the-ard V.32 14.4KB modem, to my first Pinoy friend who just happened to operate an ISP there. (That’s 12.4 Kb with a K – wow that was so incredibly fast back then, though not Mb or more like today). From there, moving to what was then ‘the province’ (which recently seems to have been incorporated into Metro Manila) the only choice was 5000+peso/month 50Kb (ostensibly) wireless link. Worked half-way about half the time. I paid them half accordingly, suggesting that considering the facts and lack of contracted service they… Read more »

Bob Martin
Guest

Funny that you had 14.4 Kbps in 2001 in Manila. I lived in General Santos City in 2001 and had 2 Mbps.

The PLDT landline WAS down, I called on my cellular phone.

Apo:Ed
Member
Apo:Ed

Maybe works in Davao Bob, but it takes a day or two to even connect to 171 with a TnT (Smart – aka PLDT) SIM, and then it’s almost impossible to even get my phone# into their system, let alone beyond that. Hence grumble! Landline down, calling PLDT by cell is virtually a no-go. See the problem with PLDT? Things may be different elsewhere like in Davao, but here not so good. Maybe if PLDT built some cell-phone towers it might be different. So the problem remains, how to contact PLDT for repair when no office, landline broken, calling by… Read more »

Bob Martin
Guest

I am curious Ed, is there anything in your life that you don’t complain about? if things are so bad where you live why don’t you move?

Apo:Ed
Guest
Apo:Ed

Bob, why personally attack everything I write to ask or advise others to beware of?
How about just simple exchange of info? What’s so wrong with that?

Apo:Ed
Member
Apo:Ed

Comment appreciated Bob. While focusing on your first question to me, I neglected your much more important second. There are innumerable good things about where I live. You already have many contributors extolling, so it wouldn’t be much of a contribution for me to simply repeat all such. There’s another side to “Life in the Philippines” or at minimum there is much more than just a rich-dude playground in the magic park – at least for those of us who are 100% serious having and raising a real family here and live the rest of life here and hope that… Read more »

Bob Martin
Guest

The way you come across life is absolutely miserable. Nothing is good. Your wife is not even good. If things are that bad, moving is a minor thing. Why die a miserable person?

Apo:Ed
Guest
Apo:Ed

Bob, I was sadly sidetracked by need to reply to your comments. My initial intention for LIP today was to provide mostly positive info and supporting current info and evidence regarding PhilHealth. Yes, I also have some notes you would dispare regarding how the entire current event could have been avoided. Those notes aside, and given your website reorganization, what would be the most appropriate place to actually post all such? Where is now the proper place for Philippine healthcare info and how does one post to there? Kindly advise. LIP followers might be better served than forced to dig… Read more »

Apo:Ed
Guest
Apo:Ed

Bob asks one good question and Bob wrote: “Your wife is not even good. If things are that bad, moving is a minor thing. Why die a miserable person?” Aside from the fact that your “Why die a miserable person?| many many people constantly personally express their opinion to me about my wife, including comments my attorney made several times of his own volition. Well that’s what a Pinoy legal wife is all about, eh? Only Bob, you never experienced the other side of the coin and you (Bob) ignore and condescend people with life-experiences lower than yours, most of… Read more »

Apo:Ed
Member
Apo:Ed

Bob, I only mention things people might also experience and could learn from so as to avoid.
Sometimes questions are needed to gain proper perspective and understanding.
Same as you mention issues you encounter where your experiences might benefit others, which we all appreciate.
I leave the irrelevant and inappropriate experiences by the wayside where such belong.
No offence intended.

Bob Martin
Guest

I have never once heard you mention anything enjoyable about life in the Philippines, so it is just unfathomable why you would choose to stay here. You even constantly complain about your wife.

Apo:Ed
Member
Apo:Ed

Really, you had a T2 dedicated line 17 years ago back in 2001? In GenSan? Who provided that, there, way back then, in 2001? That must have been costing you a 6-digit fortune in US$ at the time, given that the max you could squeeze out of the then-standard v.32 modem was 56k up-and-coming a couple or so years later and that’s what most everyone was using for a connection at best. No one in the Phils could even spell ISDN back then let alone define it, and DSL was still half a decade away from initial rollout in places… Read more »

Bob Martin
Guest

Dsl was available in Davao city in 2003 because in that year i got my first dsl connection.

Bob Martin
Guest

I had a satellite internet connection for my internet cafe business. There is really no reason for you to be a smartass.

Apo:Ed
Member
Apo:Ed

I was asking a serious set of questions,given that even 1Mb was still serious bandwidth 10 years later. Yours is the first I’ve heard of anyone other than large corporations, universities, government, or military having anything more than V.32 in 2001 since there was no ISDN here. At the time I was quite happy that I had a working 14.4k link, which is what I needed to work, I was used to doing with much less historically. Hence my surprise and further query to you given the timeline. I still expect it would have cost you quite a lot back… Read more »

Bob Martin
Guest

It did not cost me money… it made me money.

Max Woodside
Member

Thanks for this, Bob. PLDT FIBR has been a lifesaver for me. I teach 7 classes a week, and I was pulling out my hair trying to find decent internet service. When PLDT gets bad, I call them. They have been responding well to calls so far.

Bob Martin
Guest

Hi Max. I am glad to hear that PLDT has been responsive to your calls. I usually don’t even call them, because the problems are fixed quickly. However, this time I should have made that call! LOL

malcolm
Guest
malcolm

I think that PLDT Fibr is one of the best things to become available in Davao City since unsweetened wholemeal bread. For an extra P.300 per month my download speed has increased from 8 Mbps to 54 Mbps and the upload speed from 0.76 Mbps to 26 Mbps. The thirty-fold increase in upload speed is a real boon if you have a lot of pictures or video clips to upload to advertising sites and the like. However, I’ve not only experienced a few days with no internet through no fault of the PLDT but also periods of three days and… Read more »

Apo:Ed
Member
Apo:Ed

Wow! ‘unsweetened wholemeal bread”, how wonderful that would be! We may have fiber internet service here before 2020 rolls around, long before one can buy “unsweetened wholemeal” fiber rolls at any bakery anywhere reasonably around here. Then I can faster download and salivate all over pictures of Good Bread Real Bread, lacking but fondly remembering the real thing. Some people really do mercilessly tease us living outside their haven.

Bob Martin
Guest

Hi Malcolm – Glad you are enjoying it, I know I do.

Do you have Unlimited data? I have no problems with data caps or speed caps.

I complained one time on the FB page and it was 4 days before they responded. When I dialed 171, the response was immediate. So, our experiences were opposite on that.

malcolm
Guest
malcolm

Hi Bob. I think all the Fibr plans have unlimited data downloads. My download speed was being restricted as a result of the cables being dislodged when new subscribers were being connected to the local Fibr box – or so I was told by the contracted PLDT technicians. I still don’t understand how the landline was cut, the download speed restricted while the upload speed was unaffected. It was also something for which the 171 Customer Service Agent had not been prepared. I guess the best thing to do is call 171 and post a message on Facebook whenever you… Read more »

Bob Martin
Guest

I am sorry but that is incorrect. You can choose between unlimited or limited plans. You can check on the website if you wish.

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