Is there any way we can make it more difficult for you sir? That is the catch phrase of the normal bank in the Philippines. The old Kano needs PNP 5,000.00 to plan Mrs. Thompson’s birthday Thursday March 5th. My two daughters Hanna and Yhen are tasked with this important mission while I remain home and tended to my dog Army.
On Tuesday 3 March my NFCU Q-Card is entered into the ATM at the Harbor Point Mall, the machine lights up as it should and prompts the customer to enter the PIN, done and don’t ask if it’s the right pin as my girls have used my same pin for over 20 years, such the creature of habit that I am I have to ask them what my pin is.
As described to me on the phone this is what happened A whirling sound, followed by a wheezing sound the lights flash on then off a sign appears stating that the transaction is complete and would you like to do another transaction?. Insert your ATM Card, but they no longer have an ATM Card it’s inside the machine with all the money, BTW of which they have none.
There on the machine is the name of the bank that owns the machine, and praise be to the gods, that bank is close by. Off to the EAST WEST bank,and both my daughters are in earth shaking panic, to explain to the high person at the bank. The high person at the bank explains to the girls, that NFCU card is the most common card that happens too, and yet they’ve never posted a warning to the public? But now that it has happened a Certified letter must be sent to them (The Bank) explaining the reason the card was CAPTURED, (yes that’s the word he used) by their ATM. Are you wondering how my bank in the US would possibly know? Then I must appear in the bank with my passport and two other forms of identification and fill out a bank form explaining how my card was CAPTURED, I’m not sure if I’m also required to dance a Irish Jig or not, that will be decided when they receive my bank’s certified letter.
The girl’s call me to explain what has happened and what they found out from the bank. Needless to say they are both quite upset as they explain the situation and are both expressing apologizes to me. Please note that I have NEVER raised a hand or voice to my daughters as they do a better job of punishing themselves than I ever could. So in my joking voice I listened to them and said don’t leave the bank, I’ll call them back in 15 minutes. And reassured them that Daddy had it under control and all would be fine.
Toll Free to NFCU when I spoke to a young man named Cornelius, and a fine and proud Irish name it ‘tis and BTW he was of Irish decent. I explained what the Philippine bank wanted and I heard him snicker, Mr. Thompson we can void that card and Federal Express your new one within the hour. I agreed that was the way to go and said I liked that idea. Four minutes later the problem was solved.
Next I called my daughters and asked them to hand the phone to the bank High Person, who started to go through his spiel, when I politely told him that because of the excellent customer service of my WORLD CLASS bank his non world class bank need not be concerned over the matter, and that he could take a good lesion away from this encounter. “But Sir what do we do with your old ATM card?” he asked. The temptation was great but all I told him was I really didn’t care the subject is closed.
Well Daddy what about the PNP 5,000.00 for the party? Ask your mother for the cash, as we were never going to surprise her anyway. We had a good laugh over that and the world is back on an even keel once more.