As you’ve traveled throughout the world do you remember seeing the signs posted in stores stating; “Satisfaction Guaranteed or Your Money Cheerfully refunded?” As you enter the Philippines take a minute and flush that slogan from your lexicon. It does not apply here.
Down in the comment section after you read this there will be comments submitted by some readers trying to dispel what I’ve said. With claims that they in fact had cash refunded to them. To them I will say this. Go to any store, buy a San Miguel beer in a bottle and pay the deposit. Go outside and suck down that refreshing beer and then go right back into the store and try to get the deposit back, It won’t happen, that money is gone to a higher astral plane never to be seen again. But yes they will sell you another beer, sans the deposit if you’ve returned the empty.
Buy anything else in any store and no matter what you bought it cannot be returned for cash. You can receive store credit on a like or similar item, but never the cash. Rack your brain and try to disprove my observations, please prove me wrong. I need a pleasant shock in my life once in a while. I speak of you leaving the building and going home first, not 25 seconds after you purchase it. Come on be fair!
I was at Car World Subic in the parts department talking to Angel about ordering an aftermarket accessory a set of spiffy front bumper lamps covered in chrome that Mayang thought would look nifty on the front of her new car. The set cost PNP 11,200.00 to be paid up front. I foolishly did that. Sadly, I should know better.
A week later I was called and informed that the part had arrived and that it would cost PNP 3,500.00 for painting. Say what? It’s black, with a strip of chrome and a light in the middle. Paint what? When I arrived there was a box about two foot square and six feet long. My right hand moved quickly to my head and I preformed a near perfect head scratch in front of the lord and anyone who was looking.
My name was on the box, but the box was large enough to hold ten sets of the lamps I ordered, upon opening the box we found a front bumper that in fact would hold those lights with the chrome if they had sent them but even the bumper didn’t have the lights as the must be ordered separately. But I now understood the painting part! Remember I had already paid for the bumper that I didn’t order. My, my, what a pickle this is!
Manic head scratching was going on with all concerned even a guy passing by the area stopped to scratch his head in simpatico with me. I deeply appreciated his gesturer and thanked him.
Carlos the High Person and parts manager was looking at Vanessa (Angel’s fellow worker), when I pointed out that this young lady was not involved in any way with this mess up Angle was off for training for 30 days and I now understood why.. But Paul was not angry at anyone as mistakes will happen and besides my former rust problem has been solved by Chris’s cousin a few days before for the price of a lunch
Vanessa looked up the part on her puter and found that the part I needed was just two pieces of chrome that cost PNP 1,900.00 as the original item was on my car yet sans the light and chrome, I passed on the lights as they were fog lamps and I’ve never seen fog in my area. There was still the matter of the PNP 9,300.00 that was owed to me and now I could hear the excuses and the wailing and gnashing of teeth.
So remembering the “Philippine Prime Directive” of never returning cash I said to Vanessa that I would like to order some other parts until we reached our target number of over 9,000.00 pesos. I was like a kid in a candy store with credit up the old wazoo; I went nuts buying all the little Doo Dads to make Mayang’s New Mirage G4 GLX a Pogi car.
A calamity was averted, the problem was solved and for those who will be inclined to wonder, yes I would have bought those five extra items anyway so it worked out well for all concerned. Plus I didn’t have to pay to paint the bumper I didn’t need.
Funny situation then happened here in the Philippines, Randy Landis of retiredinsamar was in Olongapo visiting and went to Car World and bought a new Mitsubishi Hatchback. Due to Easter weekend he couldn’t pick it up until Monday as the country was shut down. He stayed in Bataan with his wife’s (Terry) family. Monday morning I picked him up in beautiful downtown Dinalupihan Bataan and escorted him to the dealership and his bank as he finished up the purchase. The inner workings of that day I’ll let him explain on his site. But while we were waiting Vanessa from the parts department told me that my order was in and Jeff the car detailer would install everything. Remember the chrome piece on the front I ordered? The company sent the wrong item and it was for the Hatchback and not the G4 that I have. Why did I know that would happen? But it did fit on Randy’s new car and he talked them into giving it to him for FREE!!!! I could have been angry but then I received the good news, it seems that because Randy mentioned my name when he purchased his car the dealership paid me PNP 3,000.00 as a Bird-Dog fee. But no refund!
Being fair to Car World and the managers there, I really feel that if I pushed it I might have received a refund, but only by violating the “Prime Directive” and I’d never want to do that. I took the path of least resistance and did the right thing.
Now flood me with all the times you gotten your money back in the Philippines and show me I am wrong. But remember that bottle of beer!
You would have bought that second beer anyway, come on admit it!