You know, the other day John made a post about customer service in the Philippines. He had some things to say that I really agreed with. One of the things he specifically pointed out was the bagging of the goods purchased. I wanted to look at this a bit more.
When John posted about customer service, a number of people commented that the customer service was already good enough here, or that it should not be “Californiacated” or something like that (not trying to give you a hard time, Dave, just using the example). Because of some of these comments, I just wanted to clarify a little bit, from my perspective. I can’t say that my experiences and Johns are a perfect match, but I know that Feyma and I have talked about this subject for years.
We have a large family, and usually when Feyma buys groceries there is a large amount. In this case, the “bag boys” don’t put it in bags, they put it in cardboard boxes. Of course, they ask her which she prefers, but she always goes with boxes. Now, the problem comes in when the guys don’t really know how to box the stuff up right. For example, Feyma has purchased a bag of potato chips, and a bunch of canned goods (as an example). Without exception, if she is not watching the process, the bagger will put the potato chips at the bottom of the box, and throw 40 cans of canned food on top of the chips! Of course, when she gets home, all the chips are crushed. Or, she will have eggs, and heavy goods will be placed on top, and 1/3 of the eggs are broken when she arrives at the house. These are the things that come to my mind when John talks about customer service and the proper bagging or boxing of the purchase.
So, I just wanted to point out that in our case, we are not looking for service that matches US standards, and we are quite happy that the employees are usually cheerful and polite. But, common sense must also be used. No matter if you are Filipino, American, British or from anywhere else in the world, you don’t like coming home and finding out that all your eggs are broken due to improper packing!