Yes, the verdict is still out. On what? On my Globe DSL Internet. Right now the verdict is looking positive, but a week or two ago it was not. Where will it all end? We’ll have to wait and see.
If you remember, some time ago, after moving to our new neighborhood, I told readers that I had gotten a new Globe DSL Internet Service that promised up to 3Mbps speeds on the Internet. My initial feelings were great! Speeds did not disappoint, often going up to even 4Mbps. This was the fastest Internet speed I had ever had, either in the Philippines or in the States. I was very happy. I could accomplish things on the Internet much faster than ever before. When I lived in my old neighborhood, I was pretty lucky if I got speeds of 800Kbps. Now, I was getting 4 to 5 times that speed.
All good things offer challenges, it seems, though. After a week or so of service, my Internet died. I still had a connection to the net, through another company, because I have 3 different Internet connections. I need the redundancy because of my work. However, I had already grown accustomed to the faster speeds that Globe was offering, and I did not feel satisfied any longer with speeds of under 1Mbps. Well, I could not connect to the Globe DSL for two days. We complained, and after a while it worked again. About 5 days later, it was out of service for 3 days. Complained, and it was back again. This kept repeating every week, and even more frequently sometimes.
After this happened about 3 times in two weeks, I talked to my friend Cheryll, who lives in the same neighborhood where I live. She also used Globe DSL. I told her what was going on and she told me that she had the same problem with them when she first got hooked up. She told me that if we got really mad and yelled at them, they would fix it. She said that it was all due to the telephone cables in the neighborhood being old, and if they replaced the cables near my house, the service would work fine.
Well, it was worth a shot.. but I did not want to yell at them, though, and Feyma told me that she would yell at them instead. We both felt that it would be more effective coming from a Filipino than a Foreigner, so that’s what she did. When she yelled at them, it was fixed in under 20 minutes! Great! It happened again a week later, though, and she yelled at them again. Fixed!
Finally, it came down that the people at Globe told us that there was no problem on their end, and that it must be something we were doing wrong. Well, we had changed nothing since Globe was here to set up the modem and everything. I was certain that the problem was not at our house, but with Globe. I called the Globe Hotline where you can report problems with the DSL. When I did that, and selected the proper prompt that I was calling from Mindanao, a recording came on the line:
We are currently experiencing problems with Broadband Internet in your area. You may not be able to connect due to technical problems. We are working to resolve the problems as quickly as possible.
Uh, yes. That is what I was experiencing, and I was experiencing it regularly. We went back to Globe and told them that the problem was on their end, and that if you called the hotline they even had a recording telling that there was a problem. What did Globe say?
Oh, that recording means nothing! There was a problem about a month ago, but we fixed it. We just didn’t take the recording off yet!
Uh, so the recording is meaningless? Why would anybody bother to call the hotline then?
Globe proceeded to tell us that they would send a technician to our house either later that day (Tuesday) or on Wednesday to fix whatever it was that we supposedly messed up here (although we had done nothing). Guess what… by Tuesday afternoon the Internet was working fine. Nothing had been changed at our house. No technician ever showed up on either Tuesday or Wednesday. But, funny thing is… that was about 2 weeks ago, and the Internet has been working without flaw ever since! Hmm.. but the problem was at our house?
I do love the speed of the Globe Internet. It is still very, very fast! I enjoy it a lot.