One of the biggest complaints that I hear from expats living in the Philippines is about customer service.
I know, a lot of you are saying – what customer service?
Unfortunately, there is a lot of truth to that statement. It always shocks me because when it comes to friendliness and such, Filipinos are some of the best in the world. When it comes to treating customers with respect and care, though, well, it is just not up to par. Of course, this is my opinion only, but the opinion does come from years of experience in the Philippines.
I am very positive about life in the Philippines, and I generally tend to side with the Philippine side of things, and not with complaining expats, but in this case, there is just a lot left to be desired.
Of course, no experience is universal, and while I feel that customer service is very lacking in the Philippines, there are exceptions and instances where you do get world class customer service, but such experiences are uncommon, unfortunately.
For today’s podcast, I look at having a business in the Philippines, differences in business practices and such, based on a question that I received from Paul.
Do You Have a Question?
If you want to send a question for inclusion in a future Podcast, just use the app below, click on the button below, where it says “Start Recording”.
Questions submitted by eMail will no longer be answered, you must submit through the voice message above.
Thanks again for listening, everybody!